My husband and I are in the market for new computers so we stopped into Best Buy. We're really looking to purchase a, or possible a couple, MAC all-in-ones as we've had horrible luck with PCs. We've gotten a lot of feedback from family, friends, and even random strangers that I've conversation bombed at the store. We noticed that the person that was in the MAC section was busy with someone else so we played around with the computers for a couple minutes. Five minutes later these people were still asking numerous, irrelevant, questions regarding computers. OK, they probably weren't irrelevant but they were still taking up the sales persons time. I walked up to a manager and asked if there was anyone else that could help us with the computers and he said "I'm sure there is if they weren't already busy." His comment rubbed me the wrong way but I relented and waited for the sales person to be done with the customers he was attending to.
Twenty minutes later he was checking them out and all I could think was finally. Sure enough he checked them out at the register nearest to the computers, walked up to the service desk to get them a bag, and then REMAINED AT THE SERVICE DESK TALKING TO ANOTHER ASSOCIATE. Seriously? Seriously?
For ten minutes, prior to him walking up to the service desk, I hoovered over him so that he'd at least know that I was there. He didn't even look my way. I guess that should have been a hint that he just didn't care.
As I left the store I announced, quite loudly I might add, that I'd come back when someone felt like acknowledging that fact that I was actually there and that I needed help. Funny thing, the general manager was standing right there and just looked at me like I was crazy. He saw me standing by the computers, 10 minutes earlier, and didn't even offer to help. I'd even approached him while he was talking to another customer. Nothing. I got nothing out of him. He didn't look in my direction, he didn't give my eye contact, and he walked away from me after he was done talking to his customer.
I'm not asking that the sales person step away from the customer he was helping. I'm not asking that someone else do the same. All I'm asking is that you at least look me in the eyes, acknowledge my presence, and tell me you'll be right with me even if you're going to have someone else help me. Is that too much to ask? If I'm asking too much of you then you probably shouldn't be in working in any establishment that requires you work with people.
I am now resorting to travelling 2 hours away from my home, down to Las Vegas, to get help in purchasing my MAC computer because I refuse to return to that Best Buy store for that product. Is that what you want sales person? I don't think so. Guess what, though, you brought this on yourself.
I'm ranting, this is a long picture-less post, and I just don't care. If you're in the customer service industry and you have someone waiting for you, and you're currently with a customer, at least acknowledge that your next customer is waiting. It will make them happy, and you probably won't lose their business to another store, even if they have to wait another 20 minutes.